Description: Acquaintances become friends around a table in the safe and controlled environment of a restaurant. Individuals become lovers across a restaurant table, sometimes. Customer Satisfaction and Loyalty. One of the main objectives of a restaurant is to ensure customer satisfaction and build a repeat-customer base. A restaurant is a place where cooked food is sold to the public, and where people sit down to eat it. It is also a place where people go to enjoy the time and to eat a meal. ... These restaurants serve fast food, that is, inexpensive food, prepared and served quickly.